Vauxhall has appointed Allianz Global Assistance as the sole supplier of warranty services to its approved used car programme Network Q.
Under the new agreement, Network Q retailers can make use of a Vauxhall branded Warranty Extranet, which aims to speed up warranty registrations and claims submissions for the network which retails up to 70,000 used cars a year. The approved used car programme was the first in the UK when it was created 25 years ago.
Allianz said the system will also reduce administration workloads for Network Q staff.
“The experience and professionalism of Allianz Global Assistance, coupled with its focus on providing a bespoke scheme that reflects our brand values and customer expectations, made it a clear partner of choice,” said Derek Wilson, operations director, rental, used cars and company vehicles for Network Q.
“The introduction of a new platform to aid our retailers in processing warranties has also been a welcome addition, along with support from a dedicated Field Team which is delivering product knowledge and system training, so that our Retailers can sell with the highest degree of confidence.”
