Vehicle Remarketing Association

The trade body representing the UK remarketing industry

More than nine out of 10 customers rate epyx as “excellent” or good” in new research

Published: December 8, 2016

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More than nine out of 10 customers (93%) have rated the service they receive from epyx as “excellent” or “good” in the company’s most comprehensive survey ever. Praise was also received for epyx’s customer support with 98% of people rating the choices “helpful and friendly staff” and the “knowledge and competence of staff” as “excellent” or “good.” epyx specialises in providing e-commerce platforms for the fleet and motor industies including the 1link platforms, adopted by major fleets totalling a parc of two and a half million vehicles working with 18,000 franchise dealers, independent garages and fast-fits.

Tim Meadows, director of account management at epyx, said: “Finding out exactly how customers feel about the company is crucial to its future and this survey was designed to provide as complete a picture as possible. “Overall, we are pleased with the results. They show that the core elements of our proposition – product, support, service and pricing – are widely perceived to be very strong.” Notably, epyx’s Net Promoter Score – an industry standard used to measure how likely a customer is to recommend products and services to colleagues and associates – has increased to 35% from 7% scored in previous research. Tim said: “Since acquiring epyx three years ago, our parent company Fleetcor has invested heavily in areas including system development and customer service, and we believe that the improvement in NPS that we have seen is an indication of this.” The research also indicated key areas in which epyx should potentially seek to make improvements in the future in order to gain even more impressive results. Tim concluded: “There were some very interesting ideas and observations from the respondents, the vast majority of which coincide with our own ideas on where epyx should be heading in the medium and longer term. “The message that we would like to communicate to customers is that we very much value this feedback. We have listened to you and made changes in the last few years that have improved our products and services significantly – and have more in the pipeline.”

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